Access St Paul's Hostel

Need Support? Here’s How We Can Help

At St Paul’s, we’re here for adults who are experiencing homelessness or are at risk of becoming homeless. Many of the people we support are facing multiple and complex challenges — such as mental ill-health, substance use, trauma, or a history of offending.

We provide safe accommodation, personalised support, and a pathway to a more stable and hopeful future.

If you or someone you know needs help, find out how to access our services below.

St Paul’s also offers support groups and services for non- residents, please get in touch to find our more or look at ‘What we do’.

Referring Someone to St Paul’s Hostel

We accept referrals for adults aged 18+ who are experiencing homelessness or at risk of becoming homeless. Referrals are typically made by partner agencies.

Referral Criteria

To be considered for accommodation, individuals must:

Be aged 18 or over
Have valid ID or be able to obtain it (e.g. NI card, passport, benefit letter)
Be willing to engage with support
Be able to live in a dry hostel environment (no alcohol or illicit substances on site)
Have a local connection to Worcestershire

We do accept:

People with addictions (drug, alcohol, gambling) — we operate a risk reduction model
People with complex support needs, including mental health issues or offending history

We do not normally accept:

Women beyond their 5th month of pregnancy
Individuals with arson or attempted arson convictions
Individuals with child sex convictions

We may consider at our discretion:

Individuals with no recourse to public funds
Small pets and Dogs

A full explanation is available in our Eligibility and Access Policy.

Referral Timeframes

We aim to respond to all Service Referrals within 72 hours
Direct access (same-day entry) is only considered in cases of serious risk to life or health, and may involve emergency measures
A waiting list is maintained when spaces are not immediately available — individuals must ensure their contact details are up to date

How to Refer

Referrals are usually made by agencies such as:

Local Authority Housing Teams
Drug & Alcohol Services
Maggs Day Centre
Probation Services

You’ll need to complete our Service Referral Form, which includes essential information to help us assess risk and support needs.

📄 Download the Referral Form (PDF/Word)

Referrals and Referral Forms should be sent via secure email to:
📧 referrals@stpaulshostel.co.uk

If you need to discuss a potential referral or urgent situation, please contact us:
📞 01905 723729

Make a referral

To make a referral to us, please email to us to request a referral form

Make a Referral